Your Career. Our Priority.
call01332 371 666
schoolBook an Exam
supportReport Safeguarding
forumGet in Touch
menu close

Fernwood School

IT Support Apprentice

Digital Trainer, Admire, standing at the IT workbench.

Role Overview

IT Support Apprentice, Fernwood School

The apprentice will work alongside the ICT Systems Manager in running and maintaining the school’s network infrastructure and the day to day running of ICT facilities and systems across the site including; PC’s and Macs, Mobile devices including iPads, Audio/Visual equipment – projectors, screens/interactive screens, Printer/Copiers etc…

Roles & Responsibilities

  • Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system, prioritising to ensure minimum disruption to teaching and learning
  • Fault diagnosis and resolution of issues, in co-operation with system and equipment suppliers as appropriate
  • Assist in maintenance of school’s infrastructure; LAN and WYLAN
  • Providing support to end users for all ICT requirements
  • Providing support for hardware and software
  • Setup and maintain ICT hardware such as computers, audio/visual equipment, printers/copiers, interactive boards/screens and projectors as required and to expected standards
  • Perform computer desktop, server and network upgrades/repairs as required
  • Assist in procurement, configuration and installation of new hardware and software systems including hardware, consumables and parts
  • Manage and maintain the school’s ICT inventory
  • Ensure the correct disposal of damaged and un-repairable equipment and that the school meets its recycling duties in line with current procedures and legislation
  • Maintain user and group accounts for all managed systems
  • Advising users of appropriate ICT usage
  • Liaise with external support to resolve faults efficiently
  • Liase with external suppliers for the repair of equipment under warranty or maintenance contact
  • Monitor and maintain consumable stock levels
  • Assist in monitoring and maintaining the Internet filtering system

Apply Now!

EMA Training Logo Marque

The latest apprentice vacancies… posted direct to your inbox every fortnight.

EMA Training newlsetter pattern